Shipping Policy

We prioritize delivering your items as swiftly as possible. Here’s how we break down the time it takes to get your order to you:

Order Delivery Time = Processing Time(1-2 business days) + Shipping Time(5-10business days)

Processing Time: Time between when you place your order, till when we ship it to you.Involves preparing, assembling, and other pre-shipment activities. Duration depends on the destination and our efficiency.

Shipping Time: Time between when order has been shipped and delivered to you.Starts after processing and is based on your chosen shipping method and destination.
Order Cutoff Time: (GMT-08:00) Pacific Standard Time

Please note, delivery delays can occur during high-demand periods and sales events.

Shipping Providers
We ship through USPS, UPS, FedEx, and DHL. The estimated total delivery time combines both processing and shipping times.

Shipping Costs
Standard Delivery: $4.90
Shipment Tracking
Carriers may take 5-7 business days to update tracking. If tracking hasn’t updated after 10 business days, contact us at [email protected]. To track your order, visit the TRACK MY ORDERS section on our website.

Shipping Delays
If your package doesn’t arrive within 45 days, contact us,we’ll respond within 12 hours.

If tracking shows ‘completed’ but you haven’t received your package, first check your property. Then contact the courier, as provided in our shipping notification email. For ongoing issues, reach us at [email protected].

(*) Important Notices
We’re not liable for undelivered orders due to incorrect or incomplete addresses. If you find an error, contact us immediately. However, expect a 48-hour response time for emails.
Any additional charges like taxes, duties, or regional restrictions are the customer’s responsibility. We are not liable for:
Customer-rejected packages.
Failed delivery attempts in the destination region.
We reserve the right to cancel orders without issuing refunds.
For all inquiries, reach out to us at [email protected].

Contact Information

WARM FLOW MATSX LTD

Mon-Fri-/ 9:30AM – 5:30 PM

Phone number: +44 7300 370172

Email: [email protected]

Business Address: 45 Bath Road, Hounslow, England, TW3 3BN,UNITED KINGDOM